Welcome to Salmones Austral Complaints Channel

For Salmones Austral, the business development is guided by principles that are based on solid and profound convictions. These principles clearly reflect how we work and how we make our decisions.  Integrity is one of these principles and therefore we meet the standards that govern us, always inspired by performing correctly. 

Our Code of Ethics establishes behavior patterns applicable to all Salmones Austral’s members in our daily routines which reinforce the reputation and success of the company.

Salmones Austral has this communication channel to receive anonymous or non- anonymous complaints from our workers, suppliers, clients, neighbors, members of the community, among others. They can report regarding the non-compliance of the Crime Prevention Policy of Salmones Austral including those covered by the Law 20.393,  Internal Order, Health, and Safety Manual and our Code of Ethics. This Complaints Channel guarantees to the informants the confidentiality of their reports or complains and states that every complaint is going to be rigorously researched and their results are going to be  appropriately communicated to the complainant. 

It should be noted that this is not an Emergency Channel and that the complaints made in this area do not receive an instant response as they require a profound and responsible analysis. 

Additionally, if you wish to make a claim, complaint, provide suggestions, make a statement, Congratulations or thanks, or comments other than the central purpose of this Whistleblowing Channel, you can also do so through this Whistleblowing Channel

This channel of communication guarantees the confidentiality, openness, ease of access, discretion, and anonymity. All complaints are received with complete confidentiality regarding their content and identity of the complainant. Complaints could be anonymous if the complainant so prefers.